The original quote is in French of course:

'La peinture, c’est très facile
quand vous ne savez pas comment faire.
Quand vous le savez, c’est très difficile.'

DEGAS was the working title the Ministry used when the decision was made to establish this council. We looked up the painter and found this description:

'Though in retrospect Degas is often referred to as an impressionist, he considered himself a realist, illuminating his notion that reality often lies beyond what the eye can perceive.'

This seemed to be rather relevant to what we intended to do. When we also came across a relevant quote from Degas himself -see the header of this site- we decided DEGAS would remain our name.

Story Telling

Stories drive the system. You can keep track of what goes wrong and that is what most organizations do. But a statistic only tells you if and where there might be a problem. It shines no light on what the problem might actually be. To really understand a problem you need to know the full story behind an occurence in all its details. Including the ugly ones the actors would rather just forget about.

One step further on the road to high reliability you also need to learn from things that go wrong, but were caught before they could cause damage. These occurences are a cheap source for learning and they are abundant. The iceberg metaphor actually is a dramatic underestimation of the real-world situation. In a highly reliable organization the ratio of damage to no-damage occurences is not 1 to 10, but rather 1 to 10,000.



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