The original quote is in French of course:

'La peinture, c’est très facile
quand vous ne savez pas comment faire.
Quand vous le savez, c’est très difficile.'

DEGAS was the working title the Ministry used when the decision was made to establish this council. We looked up the painter and found this description:

'Though in retrospect Degas is often referred to as an impressionist, he considered himself a realist, illuminating his notion that reality often lies beyond what the eye can perceive.'

This seemed to be rather relevant to what we intended to do. When we also came across a relevant quote from Degas himself -see the header of this site- we decided DEGAS would remain our name.

Resilience

The world is fundamentally unpredictable. Therefore, resilience is what ultimately makes an organization highly reliable. It starts with the hardware and with the software, thus the procedures, in an organization. These must meet specific demands. But the most important part is the humanware. The actors within the organization must have the knowledge and the skills to make sensible decisions in unanticipated situations as the unpredictability of the world prevents covering every possible situation in a procedure.

The interesting point is that the human characteristics that make humans fail in a certain situation, are the exact same characteristics that make the human the hero that saves the day in a slightly different one.

So designing the human out of the system is not the way to go. You must design the system such that the human is far more often the hero than the hazard. This can be done by supporting the human actor with tools like teamwork, checklists and good-practice procedures.



Resilience

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